Matt Drayton

LuminaryAI is Matt Drayton's consultancy. Before it, he spent twenty years in enterprise customer experience and contact centres, which is where you learn that a demo is not a deployment, and that the people doing the work are the ones who know where the hours go.

 

That background shapes how LuminaryAI works. Discovery means going on site and interviewing every role, not sending a survey. Build means multi-tenant production software with secrets kept server-side, spend limits and a brand-voice guardrail, because the AI is talking to your guests, not ours. Run means staying after launch to keep it fast, safe and affordable.

 

The proof is in the work: Live Insights and Live Stage for Live Business Group, three cruise-line tenders supported without a missed deadline, a six-day discovery for a regulated financial-services group, and eleven apps on the App Store built end to end. Based in Carshalton, South London, working with entertainment, hospitality and financial-services businesses across the UK.

 

The mark. A luminary is a body that gives off light, and a person others take their bearings from. The logo is a core with three arcs turning outward: something running at the centre, and its effect travelling. Most AI work ends when the advice is handed over. Ours is still running after we leave, and the mark is drawn to say so.